Fortanix Support Program

A proactive approach to data security

Robust data security requires proactive approach. It’s critical for customers to maintain and constantly update the platform to ensure continued and optimal product performance. A quick response mechanism is critical for effective maintenance, updates, and to enable security teams with the day to day functioning of the platform.

Hero icon24/7 support helps organizations to constantly evaluate and improvise on key focus areas like data governance, roles, authentication, and controls and helps stay current and always be on guard.

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Hero icon24/7 support helps organizations to constantly evaluate and improvise on key focus areas like data governance, roles, authentication, and controls and helps stay current and always be on guard.

Benefits

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Stay current and always be on guard
Optimal product performance requires 24/7 access to the latest software updates, fixes, and new feature releases. This allows an organization’s data security framework to stay current and always be on guard against data breaches and malicious attacks.
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Adopt a proactive approach to data security
24/7 support helps organizations to constantly evaluate and improvise on key focus areas like key lifecycle management, data governance, roles, authentication, and controls thereby helping with a proactive approach to data security and not reactive.
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Maximize employee productivity
Employee productivity can be maximized with immediate guidance and support from Fortanix subject-matter experts.
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Maximize return on investment
All investments are made with the expectation of returns. And it’s no different for data security. Enrolling in the Support Program can help maximize returns by keeping your systems current, ensuring compliance, effectively tackling data breaches, and improving efficiency of the platform.
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Upgrade employee cybersecurity skills
With an increasing shortage of skilled cybersecurity workforce, the current set of employees can upgrade their skill sets by interacting with Fortanix subject matter experts on platform knowledge, best practice recommendations, and optimal maintenance procedures.

Support Program Highlights

what we do
All customers receive standard support as part of their subscription​.
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All customers get access to software updates and patches via the support portal​.
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All customers get access to our knowledge portal and Slack community.
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Premium support customers can access support services 24 hours per day, 7 days per week.
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Premium support customers also get access to configuration assistance and advanced hardware replacement.
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Customer Support Plans

Standard

Mon –Fri 8am-6pm (Customer local time)

check icon Access to Knowledge Portal
check icon Online Case Submission
cross icon Telephone Case Submission
check icon Slack Community Support
cross icon 24x7 Critical Access
cross icon 24x7 Non-Critical Access
cross icon Advanced Hardware Replacement

Premium

24x7x365

check icon Access to Knowledge Portal
check icon Online Case Submission
check icon Telephone Case Submission
check icon Slack Community Support
check icon 24x7 Critical Access
check icon 24x7 Non-Critical Access
check icon Advanced Hardware Replacement

Features

Coverage Hours

Standard

Mon –Fri 8am-6pm
(Customer local time)

Premium

24x7x365

Access to Knowledge Portal check icon check icon
Online Case Submission check icon check icon
Telephone Case Submission cross icon check icon
Slack Community Support check icon check icon
24x7 Critical Access cross icon check icon
24x7 Non-Critical Access cross icon check icon
Advanced Hardware Replacement cross icon check icon