Fortanix Professional Services

Fortanix provides best-in-class professional services, enabling organizations to achieve their cybersecurity objectives with confidence and efficiency.

Download Solution Brief

Overview

When it comes to cybersecurity there are millions of jobs unfulfilled, and this problem gets acute with encryption and key management as more specialized skills are required. Due to the serious shortage of skills and trained personnel, it is becoming increasingly hard for enterprises to derive the best value out of their newly acquired data security solutions and are struggling to deploy the right security processes. At the same time, there has been a continuous uptick in data breaches and time to resolve security incidents has been increasing. The data security challenge for enterprises has now compounded.

70%

of organizations have felt the pinch of talent shortages.

(Source: ESG/ISSA)

29%

of organizations have the ideal staffing level dedicated to cybersecurity

(Source: Ponemon Institute)

57%

of organizations feel that the time to resolve an incident has increased.

(Source: Ponemon Institute)

We understand these challenges faced by your enterprise. And that is why we have devised Fortanix Professional Services to help our customers solve these challenges and create cyber resilience across the organization. Right from planning, deployment, and implementation (PDI) to offering ongoing optimization and support, we cover the entire customer lifecycle. Your business is of great value to us, and we are committed to providing you with the entire range of services to succeed in this project.

Fortanix Professional Service Methodology

Step 1:
Planning, Deployment & Implementation

Planning, Design & Deployment Assistance

DSM Deployment service
Additional Cluster Deployment services

Implementation Assistance (specific use case implementation)

Custom professional service ― Transparent Database Encryption
Custom professional service ― Bring Your Own Key
Custom professional service ― Tokenization
Implementation and Integration services
Professional services (Integration or custom engineering)

Step 2:
Training and Enablement

Basic Training
Advanced Training

Step 3:
Optimize

Technical Account Manager Assistance (TAM Service)

Technical Account Manager Enterprise
Technical Account Manager Professional
Technical Account Manager Essentials

Benefits

Training that helps your personnel become cybersecurity experts.

Includes knowledge transfer and As-Built documentation.

Optimize performance of your solution to its highest capability.

Get strategic view on new features, roadmap helping you adopt new technology faster.

Designed to provide proactive support. Assigned a designated pool of Customer Success Engineers.

Delivered by our experts reducing risk and faster time-to-value.

What we offer: Scope of services

Quickstart Package

The package is designed to help customers get started with Fortanix Data Security Manager and get to understand the best practices, test, and validate the deployment.

As part of this package, a Fortanix Professional Services engineer will work with your team to plan, design, and implement Data Security Manager use cases, including:
Fortanix DSM Hardware or Virtual Appliance deployment up to 5 nodes
Cluster configuration
Fortanix DSM user onboarding
Foundational understanding of Fortanix DSM functions and navigation
Guidance on creating Fortanix DSM accounts, groups, policies, and role separation
External log integration (Supported external log integration services)
SSO authentication
Email Configuration

Implementation Package

Implementation package is designed to help our customers get started with Fortanix solution and get the required assis-tance to customize and deploy based on their IT environment and custom use cases

Requirements gathering/solution workshop, and assistance with project planning.
Recommendation for design architecture best practices.
Cluster Deployment & Configuration.
Test and Validation of the Implementation
Provide As-built documentation with architectural diagrams, configuration, and test results
Support customers on a specific use case and/or includes custom development.
Typical use cases include Transparent Database Encryption, Secrets Management, Tokenization, Code Signing
Post implementation support for 2 weeks.
Includes Basic training.
Priced as a fixed-price service, based on number sites.
Implementation and Integration Services are also offered on a daily rate

Training Package

We equip your personnel with the skills and expertise required to manage the Fortanix platforms on a day-to-day basis and above all, train them to become cybersecurity experts. Package includes 1- day Basic and 2-day advanced training.

BASIC TRAINING

Introduction to Data Security Manager
Learn the different security objects, and policies.
Various configurable options in the account settings such as SSO, Log integrations etc.
User Roles and Responsibilities

ADVANCED TRAINING

Concepts Integrator
Learn how Data Security Manager integrates with the entire encryption stack.
Hands-on labs on integrating with Cloud KMS and Cloud native technologies
Learn how to integrate with database and other native technologies.
Advanced Administration and a lot more!

Technical Account Manager Service

The Technical Account Management service offering is designed to provide proactive support, so your organization is prepared to take full advantage of your investment in Fortanix and help you attain your long-term business and technology objectives. As part of this offering, you will be assigned a designated Technical Account Manager (TAM) who will be a Fortanix subject matter expert, advocate, and advisor.

SINGLE POINT OF CONTACT FOR ALL PROJECTS, ISSUES, AND ESCALATIONS. Provides direct connections to expertise from product management, engineering, and services to help you succeed.
HOLDS REGULARLY SCHEDULED PROJECT PROGRESS AND RESULTS REVIEWS, providing operational status and key metrics to ensure activities are aligned with your stated business and technology objectives. Conducts Quarterly Business Reviews (QBRs)
PROVIDES BEST PRACTICES to identify optimization opportunities and periodic comparison of your processes to known industry best practices from our product teams and years of experience.
SOLUTION WORKSHOPS that provide next steps and outcome-based plans for building new use cases and taking them live
QUARTERLY PRODUCT FEATURE PREVIEWS AND TRAINING. TAM helps keep your team updated about what is coming up and trains your team to use new features and functionalities.