Fortanix Professional Services

When it comes to cybersecurity there are millions of jobs unfulfilled, and this problem gets acute with encryption and key management as more specialized skills are required. Due to the serious shortage of skills and trained personnel, it is becoming increasingly hard for enterprises to derive the best value out of their newly acquired data security solutions and are struggling to deploy the right security processes. At the same time, there has been a continuous uptick in data breaches and time to resolve security incidents has been increasing. The data security challenge for enterprises has now compounded.

We understand these challenges faced by your enterprise. And that is why we have devised Fortanix Professional Services to help our customers solve these challenges and create cyber resilience across the organization. Right from planning, deployment, and implementation (PDI) to offering ongoing optimization and support, we cover the entire customer lifecycle. Your business is of great value to us, and we are committed to providing you with the entire range of services to succeed in this project.

Fortanix Professional Service Methodology

Step 1: Planning, Deployment, and Implementation

PLANNING, DESIGN & DEPLOYMENT ASSISTANCE

• DSM Deployment Service
• Additional Cluster Deployment Services

IMPLEMENTATION ASSISTANCE
(specific use case implementation)

• Custom professional service ― Transparent Database Encryption
• Custom professional service ― Bring Your Own Key
• Custom professional service ― Tokenization
• Implementation and Integration services
• Professional services (Integration or custom engineering)

Training and Enablement

• SDKMS Basic Training
• Advanced Training

Step 2: Training

SUPPORT PROGRAM

• Basic Training
• Advanced Training

Step 3: Optimize

TECHNICAL ACCOUNT MANAGER ASSISTANCE (TAM SERVICE)

• Technical Account Manager Enterprise
• Technical Account Manager Professional
• Technical Account Manager Essentials

What we offer: Scope of services

1. Quickstart Package 

The package is designed to help customers get started with Fortanix Data Security Manager and get to understand the best practices, test, and validate the deployment.

• As part of this package, a Fortanix Professional Services engineer will work with your team to plan, design, and implement Data Security Manager use cases, including:
• Fortanix DSM Hardware or Virtual Appliance deployment up to 5 nodes
• Cluster configuration
• Fortanix DSM user onboarding
• Foundational understanding of Fortanix DSM functions and navigation
• Guidance on creating Fortanix DSM accounts, groups, policies, and role separation
• External log integration (Supported external log integration services)
• SSO authentication
• Email Configuration

2. Implementation Package 

Implementation package is designed  to help our customers get started with Fortanix solution and get the required assis-tance to customize and deploy based on their IT environment and custom use cases

• Requirements gathering/solution workshop, and assistance with project planning.
• Recommendation for design architecture best practices.
• Cluster Deployment & Configuration (up to 5 nodes for On-prem).
• Test and Validation of the Deployment.
• Provide As-built documentation with architectural diagrams, configuration, and test results.
• Support customers on a specific use case and/or includes custom development.
• Typical use cases include Transparent Database Encryption, Secrets Management, Tokenization, Code Signing etc.
• Post implementation support for 2 weeks.
• Includes Basic training.
• Priced as a fixed-price service, based on number sites.
• Implementation and Integration Services are also offered on a daily rate 

3. Training Package 

We equip your personnel with the skills and expertise required to manage the Fortanix platforms on a day-to-day basis and above all, train them to become cybersecurity experts. Package includes 1- day Basic and 2-day advanced training.

BASIC TRAINING

• Introduction to Data Security Manager
• Learn the different security objects, and policies.
• Various configurable options in the account settings such as SSO, Log integrations etc. 
• User Roles and Responsibilities​

ADVANCED TRAINING

• Concepts Integrator
• Learn how Data Security Manager integrates with the entire encryption stack.
• Hands-on labs on integrating with Cloud KMS and Cloud native technologies
• Learn how to integrate with database and other native technologies.
• Advanced Administration and a lot more!

4. Technical Account Manager Service 

The Technical Account Management service offering is designed to provide proactive support, so your organization is prepared to take full advantage of your investment in Fortanix and help you attain your long-term business and technology objectives. As part of this offering, you will be assigned a designated Technical Account Manager (TAM) who will be a Fortanix subject matter expert, advocate, and advisor. 

• SINGLE POINT OF CONTACT FOR ALL PROJECTS, ISSUES, AND ESCALATIONS. Provides direct connections to expertise from product management, engineering, and services to help you succeed.
• HOLDS REGULARLY SCHEDULED PROJECT PROGRESS AND RESULTS REVIEWS, providing operational status and key metrics to ensure activities are aligned with your stated business and technology objectives. Conducts Quarterly Business Reviews (QBRs)
• PROVIDES BEST PRACTICES to identify optimization opportunities and periodic comparison of your processes to known industry best practices from our product teams and years of experience.
• SOLUTION WORKSHOPS that provide next steps and outcome-based plans for building new use cases and taking them live
• QUARTERLY PRODUCT FEATURE PREVIEWS AND TRAINING. TAM helps keep your team updated about what is coming up and trains your team to use new features and functionalities.